Contact Us
At Toonie Casino, we pride ourselves on delivering an unparalleled standard of player support. Our dedicated team of customer service professionals is available around the clock to assist you with any inquiries regarding your account, gameplay, or our platform's technical features.
- Email Support: For detailed inquiries and document verification, please contact us at [email protected]. We aim to respond to all official correspondence within 24 hours.
- Live Chat: For immediate assistance, our Live Chat portal is accessible 24/7 via the support icon in the bottom right corner of your screen.
- Corporate Mailing Address: Toonie Casino Operations Support, Suite 400, 150 King Street West, Toronto, ON M5H 1J9, Canada.
About Us
Founded in 2018, Toonie Casino was established with a singular, resolute vision: to encapsulate the vibrant, trustworthy, and welcoming spirit of Canada in a premium online gaming destination. Named after the iconic Canadian coin, our brand represents reliability, high intrinsic value, and a commitment to longevity in the global iGaming market.
Our mission is to provide an elite tier of player entertainment, merging an expansive catalogue of world-class casino games with a user experience that is both seamless and intuitive. We believe that true entertainment is rooted in peace of mind. To that end, our commitment to fair play and security is absolute. We employ independently audited Random Number Generators (RNG) to guarantee unbiased outcomes for every wager, while our platform is fortified by military-grade 256-bit Secure Socket Layer (SSL) encryption, ensuring your data and funds remain unconditionally protected.
Responsible Gambling
We firmly believe that gaming must remain a strictly recreational activity. We have a zero-tolerance policy for underage gambling and are highly proactive in our duty of care to protect vulnerable players. We enforce stringent responsible gambling protocols and offer our patrons a comprehensive suite of account management tools.
- Deposit and Wagering Limits: We empower you to set daily, weekly, or monthly limits on your deposits and losses to ensure your gaming remains within your financial means.
- Time-Outs and Reality Checks: Configure session limits and automated reminders to keep track of the time you spend on our platform.
- Self-Exclusion: Should you feel that your gambling is no longer entirely within your control, we offer a strict, irrevocable self-exclusion programme spanning from 6 months to 5 years, during which your account cannot be accessed or reopened under any circumstances.
If you or someone you know is struggling with gambling addiction, compassionate and confidential help is available. We strongly urge you to reach out to the Responsible Gambling Council (RGC), ConnexOntario (1-866-531-2600), or BeGambleAware for immediate professional support.
Privacy Policy
Last Updated: October 2023
1. Information Collection
In accordance with global data protection regulations and local Canadian privacy laws (PIPEDA), Toonie Casino collects Personally Identifiable Information (PII) solely for the purposes of account administration, identity verification (KYC), and regulatory compliance. This data may include, but is not limited to, your full name, residential address, date of birth, and financial particulars.
2. Data Usage and Sharing
We utilise your data to facilitate secure transactions, prevent fraudulent activity, and tailor your user experience. We do not sell, rent, or trade your personal information to unauthorized third parties. Data may only be disclosed to vetted third-party service providers (such as payment gateways and identity verification agencies) strictly bound by non-disclosure agreements, or to law enforcement agencies when mandated by a lawful subpoena.
3. Data Retention and Security
Your personal data is housed on secure servers protected by state-of-the-art firewall infrastructure. We retain your information only for as long as is strictly necessary to fulfil our legal and regulatory obligations, after which it is securely eradicated.
Terms and Conditions
Please review these terms carefully before utilizing our services.
1. Acceptance of Terms
By registering an account with Toonie Casino (tooniecasino.org), you acknowledge that you have read, understood, and agreed to be bound by these official Terms and Conditions in their entirety.
2. Eligibility and Account Registration
You must be at least 19 years of age (or the legal age of majority in your specific jurisdiction) to open an account and wager real money. We reserve the right to request notarised proof of age and identity at any time. Accounts found in violation of our age restrictions will be immediately and permanently terminated, with all associated funds forfeited.
3. Wagering and Financial Transactions
All deposits must be wagered at least once (1x) before a withdrawal can be initiated, in strict adherence to Anti-Money Laundering (AML) directives. Any promotional funds or bonuses are subject to specific wagering requirements as detailed in their respective promotional terms.
4. Account Suspension and Termination
We reserve the unilateral right to suspend, terminate, or investigate any account suspected of engaging in collusion, bonus abuse, fraudulent financial activity, or breaches of these Terms. In such instances, Toonie Casino's decision is final and legally binding.